TERMS OF USE

Please read these terms of use ("terms") carefully. This is a legally binding agreement between you and DLF Clubs and Hospitality establishing the terms and conditions under which the platform may be used and/or accessed.

By accessing this platform, and/or using the information or services provided on or via this platform, you agree to be bound by these terms.

In the event you are not agreeable to these terms, you shall not access the platform or avail of any services available on the platform. These terms expressly supersede all prior agreements or arrangements between you and DLF Clubs and Hospitality in relation to the browsing or usage of the platform.

You further understand that access to the platform and the offer of services is conditional upon your consent and acceptance of all the terms, conditions, and obligations contained herein (as may be amended from time to time).

INTRODUCTION

These Terms of Use govern your use of DLF Hospitality App ("Platform"), owned and operated by DLF Clubs and Hospitality Limited and its affiliates (hereinafter referred to as "DLF", "we", "us" or "our"). The Platform is a service application that connects the community of Platform Users with the club management, facility management company and all other service providers appointed by the facility management company including security personnel (collectively defined as "Operators" herein) to interact through the Platform, with a view to inter alia improving access to Services, safety and security and convenience of the Users (collectively "Services").

DEFINITIONS

For the purpose of these Terms:

  1. "Applicable Laws" means all applicable laws, statutes, enactments, ordinances, rules, regulations, codes, by-laws, notifications, circulars, directions, guidelines, policies, requirements, orders, judgements, decrees, writs or injunctions of any legislative, administrative, judicial or quasi-judicial authority of India, and any binding requirement of any governmental or regulatory body applicable to the User or the Platform, including, where applicable, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, read with the Digital Personal Data Protection Rules, 2025, in each case as amended, supplemented, re-enacted, consolidated or replaced from time to time;
  2. "User", "you", and "your" means any natural or legal person who accesses or uses the Platform;
  3. "Personal Data" means any data that relates to an identified or identifiable individual who is identifiable by or in relation to such data;
  4. "Platform" means the DLF Hospitality App operated by DLF;
  5. "Third Party" means any person or entity other than DLF, the User and the Operators;
  6. "Processing" means, in relation to Personal Data, a wholly or partly automated operation or set of operations including operations such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, dissemination by transmission or otherwise making available, restriction, erasure or destruction;
  7. "Profile" means the user profile associated with a User's Account on the Platform; and
  8. "Account" means a user account created on the Platform by a User using their Personal Data, which shall be associated with the User's Profile. An Account may be created directly by the User, and which enables the User to access and avail certain features and Services offered on the Platform.

Terms appearing in capitalized form but not defined herein shall carry the meaning assigned to them in the Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy, the relevant capitalized terms shall bear the meaning attributed to them under the Applicable Laws governing the User.

ACCEPTANCE OF THE TERMS OF USE

It is strongly recommended that you carefully review these Terms prior to registering on, using, or accessing any materials, information, or Services provided on the Platform. By accessing, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and are entering into a legally binding agreement with us. These Terms are intended to make you aware of your rights and responsibilities with respect to your access to and use of the Platform including but not limited to the Services, communication, and Content provided to us or to the Operators via the Platform.

Your continued use of the Platform, including after any amendments or modifications to these Terms, shall constitute your binding acceptance of and agreement to comply with the Terms as updated from time to time. Subject to your compliance with these Terms, DLF grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use and access the Platform.

ELIGIBILITY

You may use the Platform in accordance with these Terms and our Privacy Policy along with the creation of an Account using your Personal Data which shall then be associated with your Profile on the Platform.

You must be over the age of eighteen (18) years and able to understand and agree to the terms, conditions, obligations, representations, exclusions, and warranties set forth in these Terms. If you are categorized as a child under Applicable Laws and use the Platform and the Services, then it shall be assumed that you are registered as a dependent by a registered Account holder and are using the Platform and the Services only under the guidance and involvement of such registered Account holder (in such cases, a parent or legal guardian).

Please note that in case a child who is a dependent of a registered Account holder on the Platform uses or accesses the Platform, it will be assumed that such use and access has been done under the guidance of the registered Account holder, and we shall not be held liable for any misuse of the Platform or Services by such child.

USAGE OF PLATFORM

The Platform and Services can be accessed through a compatible mobile device using Internet access and may require software compatibility. You agree that you are solely responsible for the requirements to use the Platform and Services, including any applicable changes, software updates and fees for SMS messages, data plans, and general usage, as well as the terms of your usage with your mobile device and telecommunication network provider. We make no warranty or representation of any kind, express, statutory or implied as to: (a) the Services provided and the operation of the Platform by the Operators; (b) the availability of telecommunication network provider or telecommunication network services to access the Platform and Services at all times and all locations; (c) any loss, damage or intrusion of the telecommunication network provider and telecommunication network services; and (d) any disclosure of information to Third Parties or failure to transmit any data or communication or settings connected with your mobile device or telecommunication network provider or telecommunication network services.

USE AND PROTECTION OF INTELLECTUAL PROPERTY RIGHTS

The Platform, including all features, functionalities, and content made available thereon, constitutes the proprietary property of DLF and is owned and managed by DLF. The User acknowledges that all content available through the Platform, including but not limited to text, software, techniques, processes, photographs, graphics, trademarks, logos, images, designs, information, and other materials provided through the Platform, advertisements, or communications, constitutes the intellectual property of DLF or is duly licensed to DLF. All rights relating to the Platform, including its features and functionalities, are the exclusive property of DLF, particularly including but not limited to copyrights, trademarks, source code, patents, trade secrets, and any other intellectual property rights. By no means is any proprietary right or license in any intellectual property implied or expressly granted by DLF to the User or any other person, except as expressly set forth in these Terms.

The User shall not copy, reproduce, forward, download, distribute, display, share, decompile, reverse engineer, disassemble, or create derivative works from any content available on the Platform, nor attempt to discover any source code, license, use, or assign any intellectual property in the Platform, copy any logos, brand names, marketing or branding material or pictures from the Platform, remove any copyright and other proprietary notices contained in any content on the Platform, or use spiders, crawlers, robots, or any automated means for the purpose of accessing the Platform or any content on the Platform, without obtaining the necessary rights or prior written authorization from DLF.

Any unauthorized use of DLF's intellectual property rights, whether in connection with any other good, Service, offering, or otherwise, shall constitute an infringement of DLF's intellectual property rights and shall be actionable under Applicable Laws.

CONTENT

You are responsible for the information and content you upload, post, publish, and store on the Platform ("Content"). You grant us a limited, non-exclusive, royalty-free licence to host, store, reproduce, and use Content provided through your use of the Platform, solely for the purposes of operating, maintaining, and improving the Platform and delivering the Services. For the avoidance of doubt, any Processing of Personal Data contained within such Content shall be subject to the terms of the Privacy Policy and shall be carried out in compliance with Applicable Laws. You agree not to use, nor permit any Third Party to use, the Platform to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not limited to:

  1. Illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage "flaming" others, or criminal or civil liability under any law.
  2. Content that would impersonate someone else or falsely represent your identity or qualifications, or that constitutes a breach of any individual's privacy.
  3. Personal Data of any Third Party without their consent. In case you publish or upload any Personal Data of another person or a Third Party on the Platform, you represent and warrant that you have obtained free, specific, informed, unconditional, and unambiguous consent from such person in accordance with Applicable Laws to share their Personal Data with us, and that you have made available these Terms and the Privacy Policy to such person prior to sharing their Personal Data. You further represent that such Personal Data is true, accurate, and complete, and that you shall be solely responsible for any claims, losses, or liabilities arising from the unauthorized or unlawful disclosure of any such Personal Data.
  4. Solicitations, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding.
  5. Virus, trojan horse, worm or other disruptive or harmful software or data.

We have no obligation to monitor Content on the Platform. We may disclose any information, including Personal Data, where such disclosure is necessary to comply with Applicable Laws, respond to lawful requests from governmental or regulatory authorities, enforce these Terms, or protect the rights, safety, or property of DLF, the Operators, or Users. Any such disclosure of Personal Data shall be carried out in accordance with the Privacy Policy and Applicable Laws. We, in our sole discretion, may refuse to post, remove, or refuse to remove, any Content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of these Terms and the Privacy Policy.

IDEMNITY AND RELEASE

You shall indemnify, defend, and hold us, our officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, contractors and other applicable third parties (collectively 'Indemnified Parties') harmless from and against any and all Third Party claims, liabilities, damages, settlements, and costs (including but not limited to reasonable legal fees, court costs, expert fees, and other litigation expenses) arising out of or in connection with:

  1. your use of or access to the Platform or the Services;
  2. any breach of these Terms or the Privacy Policy by you;
  3. any violation of Applicable Laws by you;
  4. any Content uploaded, submitted, or otherwise made available by you on or through the Platform;
  5. any misrepresentation made by you;
  6. any violation or infringement of Third-Party rights, including intellectual property or other proprietary rights, by you or anyone using your Account; or
  7. any dispute between you and any Third Party arising from or relating to the Platform or the Services.

This indemnification obligation is in addition to and without prejudice to any specific indemnification obligations set out elsewhere in these Terms.

LIMITATION OF LIABILITY

To the maximum extent permitted by Applicable Laws, in no event shall we, our officers, shareholders, subsidiaries, associate companies, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors be liable to you or any Third Party for any indirect, incidental, special, consequential, exemplary, or punitive damages or losses, including but not limited to loss of profits, loss of revenue, loss of business, loss of contracts, loss of goodwill, loss of data, loss of anticipated savings, wasted expenditure, or other intangible loss, howsoever arising, whether in contract, tort (including negligence), strict liability, or otherwise, in connection with your access to or use of, or inability to access or use, the Platform or the Services, regardless of whether DLF has been informed of the possibility of such damages. Without prejudice to the foregoing, DLF shall not be liable for any inaccuracies, errors, delays, or omissions in any data or information available on the Platform, or any damage or loss arising from such issues, whether caused by technical failures, interruptions, or other factors. The User acknowledges that any material or data downloaded or otherwise obtained through the Platform is done entirely at the User's own risk, and the User shall bear full responsibility for any loss of data or damage to any device resulting from such downloads. To the fullest extent permitted by Applicable Laws, DLF shall bear no liability arising from any Content uploaded, submitted, or otherwise made available by the User on or through the Platform, whether under intellectual property rights, libel, privacy, publicity, obscenity, or other Applicable Laws. Any activity conducted through the User's Account shall be deemed to have been performed by the User, and DLF shall not be liable for any loss, damage, or liability resulting from the User's failure to secure the Account credentials.

DISCLAIMER

The Platform and Services, including all content, software, functions, material, and information made available or accessible through the Platform are provided "as is" and "as available" and are without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of title, implied warranties of merchantability, or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction, or modification under Applicable Laws. No information, content, data, material, or communication made available on the Platform shall constitute or be construed as professional advice or a recommendation to enter into any transaction or adopt any strategy. All information on the Platform is provided for general informational purposes only and shall not be relied upon as the basis for any decision.

We do not warrant that the functions contained in content, information, and materials on the Platform will be uninterrupted, timely or error-free, that the defects will be rectified, or that the Platform or the servers that make such content, information, and materials available are free of viruses or other harmful components.

PRIVACY POLICY

Your access to and use of the Platform, and the collection, use, storage, and Processing of Personal Data submitted through or on the Platform, is governed by our Privacy Policy, which can be accessed at Privacy Policy. You are encouraged to review the Privacy Policy carefully prior to submitting any Personal Data on the Platform.

The Platform also uses cookies and similar tracking technologies to enhance User experience and analyses usage patterns, as further described in the Cookie Policy.

VIOLATION OF TERMS OF USE / SUSPICIOUS ACTVITY

If we or the Operators, believe that you have violated any of the conditions as mentioned under these Terms of Use, our Privacy Policy and other terms and conditions applicable to the Platform, Services or any agreements consented to while availing Services or the Platform, or terms agreed to with your authorized Operators, we and the Operators reserve the right to suspend your access to the Services and/or Platform without prior notice to you.

YOUR USE OF THE PLATFORM

You agree that:

  1. Your use of the Platform shall not violate any Applicable Laws.
  2. Your use of the Platform shall be only for personal purposes and no commercial activities.
  3. All information you submit is truthful, complete and accurate and you agree to maintain accurate, complete and up-to-date Account information in your Account.
  4. You will manage your authorized user log in detail such as passwords and accept updates in a timely manner. You are responsible for securely managing the user details and password(s) associated with your Account on the Platform and to contact your authorized Operators and write to the Grievance Officer at the contact details set out under the Support section of these Terms immediately, if you become aware of any unauthorized access to your Account details.
  5. You are responsible for all the interactions that take place on the Platform.
  6. You should not indulge in decompiling, reverse engineering, disassembling content, removing any intellectual property rights associated with the Platform, including our copyright, trademarks, trade secrets, designs, patents, or other proprietary notices.
  7. You shall not access or use the Platform in any manner that (i) may be harmful to the operation of the Platform or its content; (ii) may be unlawful; (iii) may be harmful to us or to any other User of the Platform; (iv) may hinder any other User's enjoyment of the Platform; or (v) to any defraud other User, DLF or any other service provider.
  8. You shall not post, distribute, or otherwise transmit or make available any software or other computer files that contain a virus, other harmful component, or malicious content, or otherwise impair or damage the Platform or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Platform.
  9. You shall not delete or modify any content of the Platform or Services.
  10. Your use of the Platform shall indicate that you have provided consent to automatically receive updates such as bug fixes, patches, enhanced functions, missing plug-ins, and new versions (collectively, 'Updates'), for the purpose of effective delivery of the Platform or Services. Please note that your continued use of the Platform following such Updates would mean deemed acceptance by you of the same.

COMMUNICATION

Subject to your consent obtained in accordance with Applicable Laws and the Privacy Policy, we and the Operators may contact you through telephone, email, SMS, or any other means of communication for the purpose of:

  1. Providing information directly relating to the Platform or Services availed by you.
  2. Obtaining feedback in relation to the Platform or Services used by you.
  3. Obtaining feedback in relation to any other services listed on the Platform that you have availed or expressed interest in.
  4. Resolving any complaints, information requests, or queries raised by you regarding the use of the Platform, the Services, your Content, or the Processing of your Personal Data in accordance with the Privacy Policy.

You agree to provide full co-operation and correct and accurate information further to such communications made by us or the Operators.

Automated push notifications may be sent to you if you opt for push notifications through your device level settings for our Platform. You may choose to disable the notifications/ opt out of receiving such notifications by modifying the settings in your device regarding the Platform.

Subject to Applicable Laws and the Privacy Policy, by submitting suggestions, complaints, or other feedback regarding the Platform or Services, you grant us a non-exclusive, royalty-free license to use such feedback for the purposes of improving the Platform and the Services, developing new features, and for internal analytical purposes, without any compensation to you, and we shall be under no obligation to keep such feedback confidential. For the avoidance of doubt, any Personal Data contained within such feedback, suggestions, or complaints shall not be subject to the foregoing license and shall be Processed solely in accordance with the Privacy Policy and Applicable Laws.

MODIFICATION OF TERMS

DLF reserves the right to update, amend, or modify these Terms at its sole discretion from time to time. Such changes, modifications, additions, or deletions shall be effective immediately upon notice thereof, which shall be given by way of a pop-up notification on the Platform. The User is responsible for regularly reviewing these Terms to ensure compliance with any changes. Any use of the Platform by the User after such notice shall be deemed to constitute acceptance by the User of such changes, modifications, or additions.

GENERAL

No joint venture, partnership, employment, or agency relationship exists between you, us or any Third Party because of the contract contained in these Terms. If any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms, but the legality, validity, and enforceability of the other provisions in these Terms shall not be affected. In that event, we shall replace the illegal, invalid, or unenforceable provision or part thereof with a provision or part thereof that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid, or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms (together with the Privacy Policy and any additional terms displayed in specific sections of the Platform) constitute the entire agreement and understanding of the parties with respect to its subject matter and replace and supersede all prior or contemporaneous agreements or undertakings regarding such subject matter. We shall not be liable for any acts or omissions on the part of the Operators, including inter alia deficiency in Service, wrong delivery or communication of Services, quality, incorrect billing, inability to use the facilities, time taken to close any Service request, etc.

The Operators shall be solely responsible for any warranty/guarantee of the Services and facilities provided by them to the Users of the Platform and Services and in no event shall be our responsibility.

SERVICE AVAILABILITY AND MODIFICATIONS

DLF reserves the right, at any time and without prior notice, to make changes to the features, functionality, or content of the Platform, or to modify, deactivate, suspend, or discontinue access to the Platform, in whole or in part, whether temporarily or permanently, including for the purposes of maintenance, upgrades, or repairs. DLF shall not be liable for any such modification, deactivation, suspension, or discontinuation of the Platform, and the User shall have no claim for compensation, refund, or remedy arising therefrom.

FORCE MAJEURE

Notwithstanding anything to the contrary in these Terms, DLF shall not be liable for any failure or delay in performing any obligation hereunder where such failure or delay results from causes beyond DLF's reasonable control. Such causes include, without limitation, acts of God, natural disasters, fires, floods, earthquakes, cyclones, tsunamis, epidemics or pandemics, health calamities, war, terrorism, terrorist actions, civil commotions or unrest, riots, strikes, lockouts or other industrial disputes, power or internet outages, failures of utility or telecommunications networks, cyber security incidents, system or infrastructure failures, breakdown in internet links, exchange or market rulings, suspension of trading, governmental orders or regulations, court or administrative directives, regulatory actions by the government, and any other event or circumstance beyond DLF's reasonable control. Suspension or delay of the Platform or Services due to a force majeure event shall not entitle the User to any refund, compensation, or other remedy.

WAIVER

No failure or delay by DLF in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, remedy, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege. Any waiver of these Terms must be in writing and signed by DLF.

GOVERNING LAW AND JURISDICTION

These Terms and any dispute, difference, or claim arising out of or in connection with these Terms, including their scope or applicability, or the User's use of the Platform (each a "Dispute") shall be governed by and construed in accordance with the laws of India. The courts at Gurugram, falling under the jurisdiction of the Hon'ble High Court of Punjab and Haryana, shall have exclusive jurisdiction over any proceedings arising out of or in connection with these Terms, and each party irrevocably submits to the jurisdiction of such courts.

TERMINATION

We or the Operators may immediately, in our sole discretion, and without notice terminate these Terms or suspend your use of this Platform if you fail to comply with these Terms, the Privacy Policy or are in violation of any other agreement or Applicable Laws.

Upon such termination you must immediately stop using the Platform and any outstanding payments or Services due to you shall be dealt with manually by your authorized Operators.

Any termination of these Terms shall not affect the Operator's rights to any payments or fees that are due and payable by you to the Operators.

Upon termination or suspension of your Account or access to the Platform for any reason, your right to use the Platform shall immediately cease; however, the following provisions shall survive and remain in full force and effect to the extent applicable: Your Use of the Platform; Privacy Policy; Use and Protection of Intellectual Property Rights; Content; Indemnity and Release; Limitation of Liability; Disclaimer; Confidentiality; Notices; Governing Law and Jurisdiction; General; Force Majeure; Assignment; Severability; Waiver; and any other provision that, by its nature, is intended to survive termination, including obligations accrued prior to termination.

ASSIGNMENT

You shall not assign, transfer, or delegate these Terms or any of your rights or obligations hereunder, without DLF's prior written consent. Any attempted assignment, transfer, or delegation in violation of this clause shall be null and void.

You agree and acknowledge that we may assign or transfer these Terms, in whole or in part, to any person or entity for any reason, including in connection with (i) a merger, acquisition, or corporate reorganization; (ii) a sale of equity interest, business, or assets of DLF or any other DLF entity; (iii) a successor entity resulting from any corporate action including mergers or demergers; or (iv) by operation of law under Applicable Laws, without requiring your consent or prior notice.

SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, illegal, void, or unenforceable under Applicable Laws, such provision shall nonetheless be fully enforceable permitted by Applicable Laws, and the unenforceable portion shall be deemed severed from these Terms. No such determination shall affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect. To the extent any such unenforceable provision can be modified so as to be lawful and enforceable while preserving its original intent, it shall be deemed modified to the minimum extent necessary and, where required, replaced with a valid and enforceable provision that most closely achieves the original intent and economic effect of the severed provision, given the contents and purpose of these Terms.

CONFIDENTIALITY

You agree not to disclose, publish, or otherwise make available any non-public, confidential, or proprietary information you may access or obtain in connection with your use of the Platform, except with our prior written consent or as required by Applicable Laws. "Confidential Information" includes, without limitation: (a) any non-public information relating to the Platform or our software, systems, technology, programming, operations, pricing, or Services; (b) any information designated as confidential at the time of disclosure or that should reasonably be understood to be confidential by its nature; and (c) any non-public Personal Data or communications shared with you by us or through the Platform to the extent permitted under the Privacy Policy and Applicable Laws. You shall use Confidential Information solely for lawful use of the Platform in accordance with these Terms, shall protect it with reasonable safeguards, and shall not copy, store, transmit, or disclose it except as expressly permitted herein. The obligations under this clause shall not apply to information that you can demonstrate: (i) is or becomes publicly available through no breach of these Terms; (ii) was lawfully known to you prior to disclosure; (iii) is independently developed by you without use of Confidential Information; or (iv) is lawfully received from a Third Party without restriction. Nothing in this clause limits our rights or obligations under the Privacy Policy.

NOTICES

Except as otherwise provided in these Terms, all notices served under these Terms shall be made in writing and shall be delivered (a) by hand delivery, (b) by internationally recognized courier service with signed-for delivery, or (c) by electronic mail. Each such notice shall be sent to the address set out below or as may be notified in writing and shall be deemed received (a) in the case of hand delivery, upon delivery; (b) in the case of courier service, fifteen (15) days after posting it; and (c) in the case of electronic mail, immediately upon transmission.

For Notices to DLF:

Name: Kanchan Mishra

Address: Sunken Court, DLF Golf & Country Club, Golf Course Road, DLF5, Gurgaon, Haryana - 122009

Email: Mishra-kanchan@dlf.in

Mobile: 7617625165

All notices to the User shall be deemed to have been delivered via email. Such notice shall be considered given forty-eight (48) hours after being sent to the email address provided by the User.

SUPPORT

We support and encourage all Users to contact us for questions, concerns, or suggestions relating to these Terms and our Privacy Policy or practices involving the usage of data.

For any Platform-related technical issue, you may write to us at grievance.hospitality@dlf.in.

For any Service-related issues, you may first reach out to your authorized Operators via E-Mails or write to your respective Operator.

In case you do not receive a satisfactory response from us or from the Operators you can escalate the matter to our Grievance Officer, whose details are set out below, and we shall address your concern as soon as possible.

Details of the Grievance Officer

[Kanchan Mishra]
Grievance Officer, DLF Limited

Email address – grievance.hospitality@dlf.in
Time: Monday – Friday (09:00 a.m. to 07:00 p.m.)